Customer Reviews

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Great experience at Pearson Mazda!
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Great experience at Pearson Mazda! After having quite a few negative experiences at some other local dealerships in the Richmond area, I stumbled upon Pearson Mazda. I think what stands out to me from my experience at Pearson Mazda is that all of the staff members were truly good people--people who are easy to talk with, truly want what is best for you, are open and honest, and treat you how they would want their families treated. I never at any time felt high pressure to do something (which is what I have felt while shopping at other dealerships), and this made buying a car a much better experience. Lindy Hatchett, sales consultant, did a fantastic job walking me through the process including the process of trading my old car in. I enjoyed working with him, and I would like to thank him for truly caring about what would make me happy as a customer. Troy Hernandez, finance manager, also did a fantastic job in the process of financing my car, including providing me with a GREAT interest rate. Thank you Troy! Lindy, Troy, and the other staff members I interacted with went above and beyond to make this a great experience. I would recommend this dealership to my friends and family, and when it comes time to replace the car I just bought, my first stop will be at Pearson Mazda.
Nov 29 2018
Reviewed by Matthew Calnan
Helpful & Accommodating
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I have to say Mike Smith is the MAN over at Pearson Mazda and has such class and professionalism. I had some issues with the initial car that I had gotten from them and Mike personally took care of these issues and made sure that they are resolved. Paul was an amazing salesman too and made sure to put me in a ride that I knew I was going to be comfortable with and was reliable. I am now the very happy owner of a 2015 Sonata and I can't thank Pearson Mazda enough for being so accommodating. Thanks Mike and Paul!
Nov 29 2018
Reviewed by Arthur Fragoso
Wonderful Experience at Pearson!
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Wonderful experience at Pearson! As someone who was very hesitant to even go to a car dealership in the first place for fear of all the pushy salesmen, etc, I was very pleasantly surprised. Everyone was so welcoming and friendly without a bit of the stuffy/pushy feeling you get when you typically think of car dealerships. Everyone from the manager, James, to the salesman, Kevin, to the finance and trade-in guys, was as nice as could be and somehow made me genuinely enjoy being there. They had the exact used car I wanted and the manager even came up with an out of the box solution for me to swap out interiors to get the color cloth I wanted. I would highly recommend this place for your next car purchase!
Nov 29 2018
Reviewed by Amy Spencer
Highly Recommend
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I bought a used car from Hailey and it was a great experience. They were very quick to answer any questions that I had-the sales manager James was above and beyond friendly, helpful and accommodating. I got the car I wanted at a great price and I'm sure that they will follow up and follow through on everything we talked about - it's the little things like the extra cleaning and detailing of my car that they threw in at no charge that really makes me want to recommend them. Everyone was friendly, helpful and I trust them when they say they wanted to earn my business. It was a very a low pressure sales tactic which I appreciate because I felt like they wanted me to find the car I wanted not just in-and-out get me a car.
Nov 29 2018
Reviewed by Adrianne Lineberger
Great Experience, Helpful Staff
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Great experience buying a new car at Pearson Mazda. Staff is very helpful and friendly and they answered all my questions. The sale went through very smoothly. My lease was delayed a bit but it was no fault of the dealership and they worked hard to get everything straightened out. My wife's CX-5 is up for trading in, in about a year and we'll be going back to Pearson for her car as well.
Nov 29 2018
Reviewed by Salim Chishti
Great Experience!
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Pearson Mazda was such a great experience that I don’t want to shop at any other dealership. They were diligent about finding us the lowest financing possible, kind, friendly and most importantly honest! I can’t say enough good things about everyone at Pearson Mazda! They truly know how to give exceptional customer service! Pearson Mazda, thank you for making the buying experience enjoyable!
Nov 29 2018
Reviewed by Pamela Williams